Customer Service Representatives From 0 to 1 year of experience at Yashry

Duties:

-Respond to and resolve customer queries through multiple communications channels ( Digital & non Digital)

-Identifying and assessing customers’ needs to achieve satisfaction.

-Build sustainable relationships and trust with customer accounts through open and interactive communication

-Provide accurate, valid and complete information by using the right methods/tools

-Follow communication procedures, guidelines and policies.

-Work with internal departments to meet customer's needs

-Take the extra mile to engage customers

-Increase customer satisfaction and build loyalty through providing best customer support.

Qualifications:

-Ability to deal with diverse backgrounds.

-Strong communication skills & phone etiquette

- Customer focused.

- Ability to articulate and simplify customer issues and solution

Requirements:

-University Graduate.

-Very good English language proficiency written & spoken.

- 0-1 year of experience in a customer service field.

- Solid experience in ecommerce & Customer service field.