وظائف خدمة عملاء في البنك الاهلي الكويتي حديثي التخرج و خبرة في فرع سوهاج والمنيا

Customer Service Officer

Location: Sohag Branch (EGY45), Egypt

Location: Menia Branch (EGY30), Egypt

Company: AL AHLI BANK OF KUWAIT 

Job Purpose 

Deliver high quality service to customers through providing banking service

Key Accountabilities 

  • Sales Achieve sales targets covering all required banking products as per branch business objectives. 

• Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.

• Products Explain products and services to customers in order to achieve sales

• Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints

• Complaints Resolve issues and complaints from customers; escalate issue when outside authority

• Customer requests Process requests from existing and new customers and provide them with excellent service

• Customer administration Send, receive and file confirmations and ensure transfers are properly processed

• Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately

• Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks

Education

Bachelor's Degree or equivalent certification/experience

Experience

From 0 to 4 years of banking experience

Competencies & Skills

Effective Communication,

Professional Ethics,

Customer Centric,

Result Focus,

Menia Branch Apply Link:

https://careers.eahli.com/job/Customer-Service-Officer-Meni/624366601/