As a Key Account Manager, you will be a part of the Power Grids Division and Grid Integration Business Unit based in Cairo, Egypt. You will be responsible as a key person dedicated and neutral for the Accounts of International EPC’s. Main role is to support all ABB stake holders to capture the biggest portion of ABB Portfolio (Package). TasksYour main responsibilities in this role will include:
1)Strategy: Representing ABB as one key face to the Strategic Accounts. Supporting all ABB Divisions. Involving the main ABB stakeholders in the planning phases insures their buy-in for the implementation.
2)Business Opportunities: Strengthening the customer relationship through direct communications. Maintaining and promoting ABB high quality standards. Developing awareness to customer for all ABB products and service availability. Using ABB Packaging portfolio strategy (All ABB products to be offered in one package) as a good sales tool to reduce customer cost and risk. Building and retaining long lasting relationship with existing and new key players & Champions within the customer’s organization. Then enhancing the relations to reach long term partnership. Ensuring ABB’s early involvement in the project specifications.
3)Main Contacts: Multiple Customer Contacts at all levels, Account Team, Division or BU or LD and LBU Management, Sales Manager, Sales Engineer, Product Sales Specialist, Product Manager, Project Manager, Cross-functional Team. Product Marketing, Production Manager, Logistic Manager, Engineering Business environment.
4)Duties & Responsibilities: Developing, maintaining and managing personal or business relationships at all required levels (between ABB and the Customer).
5)Identify or capture in the Account Plan: Customer needs, Customer value chain, future direction, ABB opportunities, value creation for Customer, ABB required actions to meet Customer needs and secure the business.
6)Execute or deliver the Account Plan: Ideally exceeding the targets (working with ABB resources and Channels to capture potential at Customer). Building ABB relationship and influence with Customer at all levels. Driving ABB resources to serve Customer needs. Establish long-term ABB business planning with Customer. Securing highest Customer satisfaction. Deliver sustainable long-term ABB profitability with the Account. Managing Customer Complaint Resolution Process. Supporting ABB Team to secure business growth and profitability (e. g. cross functional teams, channel partners, supply management, finance, and service). Communicating Customer information across both the team and the ABB organization (including market and competitor trends). Directing communications & Coordination with the ABB Global Key Account Managers. Establishing Targets and KPI’s to ensure fulfillment of ABB strategic objectives with the Customer.
7)Customer Focus: Fulfilling customer requirement is the main goal. Conducting customer satisfaction surveys to identify performance gaps and or opportunities. Identifying new solutions for clients. Build strong relationships with customers in order to prevent competitors of penetrating the relationships. Efficiently using of ABB Events for enhancing relations with customer and increase of sales portfolio.
8)Sales Focus: Using the ABB term (SWOT or Strength- Weakness – Opportunities - Strength) to analyze and update the strategy with the customer. Providing evaluation of the business climate and its effect on Sales Goals. Identify threats from competitors. Monitoring and reporting on product issues. Evaluate feeder factory performance and identify issues that may affect sales performance. Assisting all BU’s in their plans and budget towards his key accounts.
9)Planning: Setting up Account Capture strategy for each project. Developing Account Plan. Implementing the account plan.
10)People Management: Setting consistent marketing skills and capabilities for the account team. Encouraging team work, ability to change or improve, adhering to ethics. RequirementsAs the ideal candidate, you should have a Bachelor’s degree in Electrical Engineering is required with minimum 10 years of experience. Previous work experience in Project management, Sales, Business management and Commercial & Legal consultancy is a plus. Proficiency in both spoken & written English & Arabic language is required. Additional informationIf you are interested to join our team, apply directly. In case you have inquiries or face difficulties in applying, contact us at Apply to send email to the employer. No CVs allowed on emails