Service Product Manager

Job Description:

• Quickly learn technologies as they are developed and released by Product Engineering teams.

• Perform customer and services maintenance testing (examples, code upgrade, system expansion, part replacement and remote connectivity)

• Drive enhancements to our customer and Services experience through collaboration with Services Program Management and Development Engineering

• Work with Services teams to optimize operational excellence in our maintenance procedures.

• Effective communications through documentation, data analysis, and presentations of your findings to our stakeholders and product design influencers.

SKILLS

• Ability to quickly learn new technology and products (implementation level)

• Working knowledge of PC or Server Hardware and Components or troubleshooting experience

• Basic programming or scripting knowledge such as one of shell or C++ or Python, Perl etc..

• Linux or Windows or Unix Basic System Administration

• IP or Fibre Channel Networking protocols experience or knowledge

• Understanding of Computing and Storage Virtualization a plus

• IT infrastructure, cloud architecture and industry knowledge a plus

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Critical Hiring Criteria:

Functional Area(s):

Global Solutions

Business:

EMC COPS

Business Unit:

100 - EMC CORPORATE

Location:

Egypt - Cairo

AutoReqId:

184912BR