Technical Operations Analyst (SQL - EDI) - $30k Want to support customers’ business goals? Solve complex business problems? Are you a troubleshooting technical guru? Here's a great work-from-home, full-time, long-term job. Work closely with US energy companies, enabling them to provide choice/green alternatives to energy consumers. Help leverage our cutting-edge software to run mission critical components. Be the internal technical champion of key customer issues. The role is mostly technical working with client data and our development and operations teams What will this job demand of you? Do you enjoy supporting customers’ business goals and solving complex business problems? Are you a technical guru with great troubleshooting skills? Do you wish you could have a great job working from home instead of fighting traffic? In this full-time position, you will be working closely with deregulated US energy companies, enabling them to provide choice and green alternatives to energy and utility consumers. These major utility companies leverage our cutting-edge software to run mission critical components of their services. You will be counted on to become the internal technical champion of key customer issues and drive them to closure.
Core competencies of a successful Technical Operations Analyst are technical problem solving, logic, detail orientation and troubleshooting skills to drive customer success. You will be expected to be the investigative and analytical arm to drive resolution of technical customer issues through hands-on involvement. Your ability to quickly troubleshoot the issues, understand what is needed to solve the problem and quickly implement a long-term solution to prevent the issue from occurring again will be key. You will need strong technical skills to navigate & work with complex database systems, ability to review and write SQL queries, provide system expertise during requirements gathering, review QA test cases, create clear user documentation and develop long-term solutions to resolve system issues to improve process efficiencies. You will also need the ability to communicate professionally and effectively at a senior level across departments and organizations. Our ideal candidate is aware that this is a full-time, remote position, is able to start as soon as possible, and has every intention of remaining with the company for an extended period of time.
Total Compensation is US$15/hr for a full-time, 40-hour work week.
Hours: This shift begins at 5am EST. You will be required to be available at least 8 hours between 5am EST and 5pm EST, but nearly every shift will begin at 5am EST.
: This is a full-time position and candidates will be expected to fully commit to their assigned shift. No exceptions for alternate hours, moonlighting, or working multiple positions. The majority of positions available begin at 5am EST This job is for you if you meet these minimum requirements Bachelor’s Degree in Computer Science or other software degree Minimum 5 years working with SQL Experience with Windows build process automation & Microsoft deployment tools Familiarity with scripting languages (Powershell, VB, etc) Keen problem solver with the ability to analyze complex data and provide independent analysis Ability to work with and coordinate across multiple groups of people Good communication skills in English, both written and spoken Can commit fully to the position, full-time according to the hours listed above
Other experience that is not mandatory but will be a plus Experience with MSSQL server and Oracle Experience in customer support roles Experience with ITL Electronic Data Interchange (EDI) experience desired
To qualify, please provide a resume/CV demonstrating the required experience and skills with a section specifically acknowledging that this is a full-time position with an 8hr shift beginning at 5am EST. All shifts fall between 5am-5pm EST business hours, and our ideal Technical Operations Analyst contractors will almost always begin at 5am EST. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts. Please note that you will not be paid for these interviews or skills tests but we hope you will complete them to help us truly evaluate your talent vs your peers.
Are you up for the challenge? Aurea enables global enterprises to create transformative experiences for their end customers across a range of industries including retail, travel & hospitality, insurance, energy, life sciences, and insurance. Aurea products enable companies to build, execute, monitor, and optimize the end-to-end customer journey across multiple channels and touch-points to maximize growth through a superior customer experience. Aurea serves over 2,000 customers worldwide