Assistant Spa Manager

Key tasks

Schedule and conduct departmental meetings. Provide constructive feedback to ambassador to promote a positive work environment Conduct a daily walk-through and inspection of the spa, gymnasium, retail and storage facilities. Document any items to be addressed on the day and ensure they are actioned. Observe all departmental safety procedures and protocols. Review all upcoming appointments and treatments ensuring that yield management techniques are applied to scheduling and booking appointments. Input all stock keeping units into retail software system upon receipt of order. Ensure all retail items are ticketed, merchandise need to be received within 48 hours of arrival. Identify all damages and report to vendors or shippers. Receive all order shipment and compare the purchase order to the invoice, ensure that all items are accounted for. Input order shipment data into the software according to So Spa standards Practice professionalism in every situation with management, guests and employees, treating each person with respect and integrity. Maintain positive guest relations at all times, including in-house guests, day guests, and telephone enquiries. Maintain the confidentiality policy for all spa guests and employees. Receive and respond to all guest concerns, comments or complaints with discretion and urgency. Personally greet all incoming VIP guests and provide tour of facility. Communicate guest preferences to relevant departments and employees. Answer any guest’s billing questions or concerns, provide rational and reasonable solutions and resolve disputes in a prompt and professional manner. Inquire as to the guest experience and level of satisfaction with treatments and services.

Sofitel and its Ambassadors The Sofitel brand is based on three core values guaranteed by each employee every day:

A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.

The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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