Customer support Associate-Italian(EG)

Customer support Associate-Italian(EG)

وظائف خدمة عملاء Cairo, EG, Egypt دوام كامل

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Customer support Associate-Italian(EG)

Egypt, Cairo

Job Title

Customer support Associate-Italian(EG)

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

High school diploma with three to six months of relevant experience preferred Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be requiredJob requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

Recruiter Enter The Applicable Language



Minimum of two years of college education. No prior call center experience is required Ability to think clearly and can explain simple issues effectively, both written and verbally


Ability to effectively communicate, both written and verbally Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Confirm customer understanding of the solution and provide additional customer education as needed Ability to learn including strong problem solving skills Demonstrate strong probing and problem solving skills Should be able to handle complex queries Should be able to resolve customer queries independently


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.


Egypt, Cairo

Time Type

Language Requirements:

Full time

Posted Today Full time R1044194

About Us

Be part of something BIGGER…

We’re one of the largest contact centre providers in the world, with more than 150 locations in 31 countries around the world. But what we’re most proud of is the incredible 125,000 people we have working here - energized, fun-loving and caring people who successfully manage billions of customer interactions each year.

We are proud to have created a culture that encourages the sharing of ideas, where people feel valued and have the opportunity to really make a difference. But working with us is so much more than just a job. It’s about being part of our incredible team, and having a LOT of fun along the way! There’s always a real buzz across our sites with loads going on, whether its team activities, fun days or supporting local charities. There’s something for everyone!

Your career with us…

Our people are our biggest asset, and that’s why we’ll do all we can to help you reach your goals, whether that’s building your career, learning some new skills, or just getting some great experience under your belt. We believe in giving everyone the opportunity to learn and develop to become better at what they do.

So, if it’s the chance to work for some of the biggest brands in world that appeals to you, our brilliant benefits and rewards, or just the opportunity to be part of our growing team, then look no further! Why not take a peek at our current jobs - your perfect role could be just a few clicks away.

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ملخص الوظيفة

  • تاريخ النشر : منذ 3 سنوات
  • نوع الوظيفة : دوام كامل
  • المكان : Cairo, EG, Egypt

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