Customer service jobs in EgyptAir

Call Center in Cairo Airport

from (0-3 ) years of Experience

Job description

Ensure that all customer interaction begins with the standard service greeting to

maintain service quality standard and provide daily service indicator report, also obtain

a satisfaction confirmation and customers’ suggestions for better service before leaving

the branch.

Refer products based on customer potential when possible and maintain good relation

with customers while working on increasing the customers’ base through getting NTB

referrals from the walk in customers.

Migration of customers to alternative channels and managing the customer traffic in the

lobby to reduce customer load on the Tellers area

Refer customers with outdated information to the concerned party to ensure updated

customers info

Managing the queuing system by understanding and resolving (when possible)

Customers inquiries and requests to achieve customer satisfaction

Send your CV