Customer service job opportunity in Nile Air

Customer service job opportunity in Nile Air

وظائف كول سنتر القاهره, Egypt دوام كامل عدد المتقدمين : 736

شرح مهام الوظيفة

Gender : male and female


Salary: Not mentioned


Salary Type : Net Salary


Location: Egypt

·         Services passenger phone calls and answers travel-related inquiries.

·         Books airline tickets for our passengers.

·         Provides guidance through the appropriate airline procedures. 

·         Utilizes scripts/standard workflow processes.

·         Communicates travel itineraries, fare rules/regulations, confirmation numbers,

cancellation policies and information, upgrades, seating confirmation, and industry

updates via phone, e-mail, Live Chat and Social Media to our passengers. 

·         Resolves and documents all complaints through our complaint management

system.

·         Tracks and follows up on all pending requests and complaints to ensure all

promised timelines are met.

·         Communicates relevant updates and escalations to the designated Team Leader

and team members. 

·         Attends ongoing training to enhance knowledge, skills, and abilities when

required as scheduled.

·         Performs special assignments as directed by management. 

·         Attends department meetings to discuss updates, industry changes, policies,

client specific information, process improvements, challenges and best practices.


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ملخص الوظيفة

  • تاريخ النشر : منذ شهر
  • نوع الوظيفة : دوام كامل
  • المكان : القاهره, Egypt
  • النوع : اى نوع

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