CREDIT CARDS COLLECTOR CIB

CREDIT CARDS COLLECTOR

 -Description Job PurposeTo collect the overdue and over limit amounts from assigned

customers segments who failed to meet due dates to minimize delinquency and control

flow through into higher buckets by doing outgoing calls to those

customers.DescriptionPayments Collection 1. Check status of respective customers

arrears (i.e. Credit card, Loans, or Auto & Mortgage)  & prepare required data prior

phone calls2. Conduct phone calls with arrears customers, record the outcome of phone

calls in the work cards or system3. Negotiate arrears settlements and report actions to

be taken ‘partial payment, rescheduling or turning case to legal to the team leader4.

Organize filling / Documents properly to ensure easy access5. Finalize daily

transactions, and refer any back log to the collection supervisor Policies, processes, and

procedures6. Follow all relevant department policies, processes, standard operating

procedures and instructions so that work is carried out in a controlled and consistent

mannerDay to day operations   7. Follow the day-to-day operations related to own jobs

in the Collection & Recovery department to ensure continuity of workCompliance 8.

Comply with all relevant CBE regulations, banking laws, AML regulations and internal

CIB policies and code of conduct in order to maintain CIB’s sound legal position and

mitigate any potential risks

 Qualifications Qualifications & Experience • Bachelor’s degree of Commerce, Business

Administration, Accounting or related fields• 0 to 2 years of experience• Understands

the principles of accounting and cost-effectiveness

Skills • Good command of English language beside Arabic• Self-driven, results-oriented

with a positive outlook, and a clear focus on high quality and business profit• Keen for

new experience, responsibility and accountability• Communication Skills• Must be adept

in use of basic software such as Office, and ideally Access, Internet and email

 Primary Location: Egypt-Cairo-MERRYLANDWork

Locations: MERRYLAND  

  Job: Front LinerOrganization

: RISKShift: Day JobJob Type: Full-time Employee